Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
This role is responsible for managing all telecom related transactions including database maintenance, ordering, cancellation, monthly invoice auditing, and communications with external telecom service providers and internal management. The role of the IT Business Services Analyst is to ensure that telecom invoices for contracted services are accurate by validating the charges per our vendor agreement and either processing a payment with Account Payable or submitting billing disputes to the vendors. The ideal candidate will have familiarity with enterprise Accounts Payable/General Ledger processing, internal cost allocations, telecom carrier service invoicing and the telecom billing dispute process.
Responsibilities
Manages telecom ordering and inventory enterprise wide, including circuit/service/asset ordering, and installation, and/or decommissioning management and tracking.
Reviews billing and reporting using audits, research, and analysis for departments and/or offices and provides detailed monthly reports ensuring invoices adhere to contracted rates.
Identifies and documents billing errors, missing transactions, outdated or expired services, inactive lines, or lines currently in service that should not be and tracks disputes to completion with vendor.
Submits new invoices for automatic processing and manually processes exception invoices for telecom services.
Manages the relationships with key telecommunication providers and partners and reports on performance.
Manages the telecom operating expenses (OpEx) and capital expenditures (CapEx) budget ensuring expenses are in line with budgets and forecasts.
Coordinates invoice reconciliation and payment with Accounts Payable.
Manages and owns the database of phone numbers used at PDS Health performing audits, corrections, and maintenance on a regular cycle.
Allocates charges to appropriate departments/cost-centers and acquire invoice payment approvals.
Provides recommendations for cost savings and/or efficiencies.
Qualifications
BA/BS in Business, Information Technology or related field of study. In lieu of degree, 5+ years of relevant experience.
Minimum of 2 years of relevant experience.
Excellent understanding of telecommunications invoicing & dispute process
Able to complete work without significant direction.
Able to organize work effectively and complete in a timely fashion
Excellent numerical and analysis skills
Strong knowledge of Excel
Preferred
Experience with accounts payable
Knowledge/Skills/Abilities
Excellent skills in planning, managing, influencing, creating successful outcomes, and working collaboratively.
Identify and solve problems in a timely and efficient manner by gathering and analyzing information skillfully.
Adapt to changes, delays, unexpected situations, and effectively manage competing demands.
Ability to maintain composure and professional behavior under stress of high stake assignments.
Ability to communicate effectively with various levels of management as well as members of the executive team.
Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
Ability to draw valid conclusions, apply sound judgment in making decisions, and make decisions under pressure.
Ability to interpret and apply standards, policies and procedures.
Must keep commitments and keep direct supervisors informed of work progress, timetables, and issues.
Maintain an appropriate professional appearance and demeanor in accordance with Company policies; addresses others professionally and respectfully.
Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies.
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Tuition Reimbursement
- 401K
- Paid time to volunteer in your local community
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.